30-Day Return Window
You have 30 days from the date of purchase to return items for a full refund. Items must be in their original, unused condition with original packaging.
How to Return
- Contact our customer service team at support@gallo.com or through our contact page
- Receive a return authorization number (RMA)
- Package the item securely in its original packaging
- Include the RMA number on the package
- Ship the item back to us using a trackable shipping method
Return Conditions
- ✓Items must be unused and in original condition
- ✓Original packaging and tags must be included
- ✓Proof of purchase required
- ✗Personalized or custom items are not eligible for return
- ✗Items damaged by misuse are not eligible
Refund Process
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the item was defective or we made an error.
If you have any questions about our return policy, please don't hesitate to contact us.